Kinguin Review: Is It Legit?

Recently we added one of the biggest cd keys sellers to our list of partners, Kinguin. For all our partners before linking them to the website we make a full review, so let’s find out: is Kinguin legit?

The shop has been in the market since 2013 and quickly became the largest alternative marketplace selling cd keys. They’re currently based in Hong Kong.

Years in the market5 years
OfficesHong Kong
Type of sellerOfficial seller

Kinguin Review

I bought a game from them to find out if Kinguin is legit. Check it here:

On Trustpilot, the shop is rated with 4 stars and has gotten a score of 8.4 out of 10.

Their team answers most of the reviews, especially the ones with complaints, most of them are about keys that didn’t work. I liked how their team solves this kind of issue.

They request from the customer a few screenshots and then contact the key sellers to solve the issue ASAP.

Here are some of the reviews on Trustpilot:

Customer support

I tested their online 24/7 chat, which is how they recommend customers to contact them. It was quite good and efficient.

On the main page, at the bottom left you’ll find a small green box and that’s where you can start the live chat.

When I joined there were 5 people in the queue and it took around 15 minutes to start the chat. In between, I lost the connection but easily I was reconnected and started a new conversation. Here you can check how was my experience with their online chat:

 is kingpin legit customer support reply compare prices keyhub is kinguin legit live chat compare prices keyhubis kinguin legit support feedback compare prices keyhub


Kinguin also gives you the option of submitting a ticket and has a very comprehensive FAQ that you can check here: FAQ

Payment options

  • PayPal
  • Credit and debit cards
  • Paysafecard
  • BoaCompra
  • Bank transfers
  • Smart2Pay
  • Other local methods


Game platformsPC, PSN, Xbox Live and Nintendo
Keyhub partner since    June 2018
Years in the market10 years
Discounts & Sales
  • Daily deals
  • Seasonal sales
  • Giveaways
Extra Features
  • Multi languages & currency
  • Wallet
  • Buyer Protection
Platforms available
  • Website
  • Mobile app
Social Media

Is Kinguin legit?

Kinguin is a good marketplace with a very big catalog (you’ll probably find any game), the prices aren’t the cheapest in the market but they have good deals and sales, it’s a complete shop with useful tools and you can trust them.

You can also compare prices of Kinguin products with other sellers here.

My only recommendation is before buying check the reviews the individual seller got and how are they ranked 😉

Is Kinguin Legit?

That said, I include Kinguin among our Trusted Partners as a legit seller!

She is the little pocket bomb who sits quietly & does her work but gets fired up every time there is a Mario Kart championship. She is the Ninja who finds cd key-selling stores worldwide and gets them to work with us. She is also the one who gets all the awesome discounts & giveaways for our users from our partners. So if you ever want a discount coupon or a free key, she is the one you need to be nice to. Warning: Don't fall for it if she challenges you to a game of Mario Kart for a free key. It’s a trap! Mario Kart soul character: Tod


  • Timothy Morton Reply

    September 24, 2018 at 2:03 am

    Kinguin is a company that I will no longer do business with. They have false information and do not focus on the customer.

    • giulia Reply

      September 24, 2018 at 2:24 pm

      Hey Timothy,

      May I know what happened? Why don’t you shoot us an e-mail? 🙂 We never had these sort of issues but we’d be glad to help!

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